The DTV City Experience: Order with Confidence from the Web's Most Recommended TV Dealer

Consult Our Product Specialists
Our Product Specialists have years of training and experience in home theater products, and have helped thousands of customers like you to find the Plasma, LCD or Projection TV that's a perfect fit for their home. When you call DTV City, you'll know you're dealing with industry professionals who know the products they sell, not just a clerk at a discount electronics store. Our friendly sales team will help you find the TV you want at the best price.

Stay Informed About Your Order
Once you've placed your order, we won't leave you in the dark! You'll have the peace of mind that every order is verified for fraud protection, whether placed over the phone or through our secure online shopping cart. Your order will be processed promptly, and you'll receive tracking information for your shipment within 48 hours of placing your order. If any questions come up, our Customer Service representatives are right at your fingertips, ready to help.

Full Stock in our Own Warehouse
As an Authorized Dealer of the products we sell, DTV City maintains a full stock in our own warehouse, giving us control over the entire shipping and product replacement process.

Your Order Selected From Stock
After your order is processed, we select the TV from our stock and specially prepare it for shipping.

Shipped with Care for Your Protection
All TVs and accessories are strapped to a special cut-to-fit pallet for protection and ease of handling.

Some TVs, especially those smaller than 42", may be shipped by common carriers, such as Fed Ex. These TVs are double-boxed for extra protection.

DTV City has shipped over 98.5% of plasma, LCD, and DLP TVs without damage since 1997.

Left: Tip-N-Tell Indicator
Most of our televisions are shipped with a "Tip-N-Tell" indicator attached. This extra step helps ensure that your TV reaches you in perfect condition. During your inspection of your new TV, the Tip-N-Tell indicator will alert you of potential damage.

Right: "Activated" Tip-N-Tell
The activated Tip-N-Tell indicates that a TV has been tipped over or mishandled in shipping.

Ready For Shipment
This Plasma TV is strapped to its custom-fit pallet, fitted with stickers and Tip-N-Tell, and ready for shipment.

Specialized Freight Carriers
DTV City has shipped plasma TVs since 1997, and we know that delicate electronics demand special care. That's why we only use specialized freight carriers who are experienced with handling these fragile items. You needn't worry that your expensive new plasma TV is bouncing around inside a truck; we choose our carriers carefully to make sure they treat your shipment with the same care we use in our warehouse. And in the unlikely event that problems arise, our Customer Service representatives are just a phone call away to help you.

Choose Inside Or Curbside Delivery
When you order from DTV City, you can choose from Curbside or Inside Delivery. With standard curbside delivery, you should expect to assist the driver in removing the pallet from the truck. Or you can opt for full-service Inside Delivery: for a small additional cost, the driver will bring your new television right inside your front door.

Curbside Delivery
With Curbside delivery, you'll assist the driver in removing the TV from the truck. Then, have a friend help you bring the TV inside.

Inside Delivery
With our exclusive Inside Delivery, the driver brings the TV up to your door, and right inside your home.

Inspect Your Television
Whether you choose Curbside or Inside Delivery, the driver will normally allow you to inspect your TV before you sign for the shipment, making sure you get your new TV in perfect condition. Inspection is easy and takes about 3 to 5 minutes. Follow our TV Inspection Guidelines to check for any scuffs, cracks, or dents. If your TV shows any damage, write, "refused delivery," on the freight bill and call our Customer Service department to arrange for an immediate replacement.

Check the Tip-N-Tell Indicator
This Tip-N-Tell shows the TV has been handled properly in shipping, not tipped over or turned upside-down.

Note: An "activated" or missing Tip-N-Tell does not necessarily mean your TV is damaged: it just means the unit needs to be inspected carefully!

Professional Installation Available
For the extra step in convenience, DTV City has partnered with experienced Home Theater Installers to offer professional installation of your new TV. Experienced, insured installers will mount your TV using a table stand or wall mount, connect all your home theater components, and even teach you how to operate your new equipment. What could be easier?

Support after the Sale
With help from our experienced sales and support staff you've ordered your new TV, tracked your shipment, and received and installed a new plasma, LCD, or rear projection TV in your home theater. But at the DTV City, the service doesn't end there. If you need help connecting or operating your new television, or find you need that extra cable or TV accessory, our staff is standing by to help you meet your needs. At DTV City, expert technical support is always just a phone call or email away, days, weeks, or months after your purchase.

Rely on Our 6 Point Guarantee
Throughout the DTV Experience, we do everything we can to ensure you get the product that meets your needs, delivered in perfect condition to bring you years of worry-free service. But should a problem arise, you can rest assured you're still covered. DTV City's exclusive 6 Point Guarantee gives you peace of mind long after your new TV is in your home. Shop around, but you won't find the security of our 30 Day Replacement Guarantee anywhere else. If your TV is defective, we will ship a replacement product and arrange pickup for the defective unit, all at no cost to you.

And you're still covered after the 30 days is up, because DTV City is an Authorized Dealer for the television products we sell. You can count on getting guaranteed, hassle-free service under your manufacturer's warranty because you're buying directly from an Authorized Dealer.

DTV City Customer Testiomnials

Reviewer: Scott Maser: North Carolina

Product Model: Panasonic TH-50PHD8UK Plasma TV

Overall purchasing experience at DTVCity.com
Order Feedback:
Thanks so much for a great product and service.The only problem was the delivery guy was 2 hours over due of the given stated time frame. Other than that you folks are "TOPS" and will highly reccommend you folks to anyone looking for a TV.Our Panasonic 50PHD8UK is nothing short of excellent!! A special thanks to Brent of who I ordered the set from. He was great.Again thank you DTVCITY for being the best on the web.

P.S. The packing of the unit was pro and not to worry as that was my only concern. It was professional all the way around.

Regards,
Scott Maser

Product Feedback:
"Exceptional" all the way around.Panasonic your the King of the Plasma TV...

Reviewer: Lou Crouch: Centerville, GA

Product Model: Panasonic TH-50PX60U Plasma TV

Overall purchasing experience at DTVCity.com
Sirs:

I received the subject order (Panasonic TH-50PX60U) on Friday afternoon, 7 April 2006.

The originating shipper was Stonepath Logistics and the delivery shipper was J&P Hall Express (Macon, GA). I viewed the tracking status of the shipment on the Stonepath web site and also spoke to one of their representatives by phone. The information I received was very good, and the Stonepath rep was very helpful and pleasant during our conversation.

On Friday morning, I received a call from Hall Express in order to set up a delivery appointment. The representative I spoke with on the phone also turned out to be the delivery person. He arrived at my house five minutes early! He unloaded the TV from the truck, and together we carried the TV inside my front door. No muss, no fuss. He and I examined the box as requested in your receiving instructions (�tip and tell� indicator, box condition, case/bezel examination). Everything was perfect. There was no indication that the box had even been moved. (Thank goodness UPS or FedEx was not involved.) Bottom line: Delivery was flawless!!!

Once the delivery man departed, I anxiously read the owner�s manual and set up the TV (with the borrowed muscle of a good friend). The TV was easy to set up, and we were watching the Masters highlights in no time. Wow, what a gorgeous picture.

I am looking forward to many years of outstanding HD viewing.

Thank you for your excellent service. Your web site was a key factor in my purchasing decision. After reviewing page after page of helpful and relevant information, I had confidence that I was making a good decision to go with your company.

Best wishes!

Lou Crouch

Reviewer: Antonio Rosales: Lackland AFB

Product Model: Panasonic TH-42PHD8UK Plasma TV

Overall purchasing experience at DTVCity.com
Excellent service and support received. Sales personnel provided continual feedback from initial inquiries, all the way up to final delivery.

Product received on time and in excellent condition. Units have proven to be durable, reliable, and 100% capable as advertised.

Reviewer: Jay Feichtinger: Apple Valley

Product Model: Panasonic TH-42PHD8UK Plasma TV

Overall purchasing experience at DTVCity.com
Dtv City is superb. My TV rocks and my next purchase will be from DTV City!

Reviewer: Charles Rumwell: Salt Lake City, UT

Product Model: Panasonic TH-42PHD8UK Plasma TV

Overall purchasing experience at DTVCity.com
Ordered this on Friday, it arrived the next Tuesday. Right out of the box.....WOW, I did good.
Great TV Great service. I can highly recommend DTV City.

Reviewer: David Erdman: Tucson, Arizona

Product Model: Panasonic TH-42PWD8UK Plasma TV

Overall purchasing experience at DTVCity.com
I purchased my plasma monitor in October of 2005 and am very satisfied with it in every way. I can not say enough for DTV City, I was treated very well and delivery was very prompt and the delivery service utilized by DTV City was also very courteous. I would not hesitate to do business with DTV City again, although considering the fact that my Panasonic plasma unit is probably the best I could find price wise and quality wise I probably will not be making another purchase through them for quite some time. I would recommend them VERY highly to anyone and I have given the company name out to several people, hopefully if they have purchased a plasma TV/monitor they have done it through DTV City. Thanks again for a job WELL done.

Reviewer: Mike Schrengohst: Plano, TX

Product Model: Toshiba 52HMX95 DLP TV

Overall purchasing experience at DTVCity.com
WOW! I am glad I researched and waited for the Toshiba 52HMX95 DLP TV. The staff at DTV City was very pleasant to deal with. Good follow-up with e-mail and telephone calls. The shipping company driver was very helpful. He let me check out the TV and even helped carry it into my home. The 52HMX95 DLP TV was light enough for 2 people to move it. I was actually a little worried that since it was so light that it would not deliver the picture I had expected. Not to worry! I have a cable box with DVI-D out, I hooked that up to the TV using the HDMI input. The picture was a knock-out, even in the daylight with sunlight streaming into the living room I have to say the picture was breathtaking! The HDTV channels were sharp and clear. The colors were reproduced very faithfully. The TV arrived just in time to see Monday night football! A great experience indeed in HD! The remote is very user friendly and the TV is easy to adjust. The sound provided by the built-in speakers is excellent. But the picture is so great I will finally upgrade to 5.1 surround sound! The TV itself is all black. Very easy on the eyes and makes for a dramatic addition to any living or media room. I have also purchased the latest Toshiba DVD player which uses the other HDMI input. The HDMI to HDMI cable going from the DVD player to the DLP TV carries both the audio and video signals! The DVD picture on the 52HMX95 is also sharp and clear and will provide many hours of entertainment as those DVD\'s see new life! Over all I would rate the service and product from DTV City to be top-notch!

Reviewer: Joan Wilson: Ellicott City, Md.

Product Model: Panasonic TH-42PX50U 42" Plasma TV

Overall purchasing experience at DTVCity.com
After much research and trepidation about buying from an unknown source, I am happy to state that the purchase experience with DTVCITY was the best purchase experience I have ever had. Every facet exceeded my expectations. I am certain I will be buying from them again, and will recommend them highly to everyone. Five Stars!

Reviewer: Wayne Liedorff: Ohio

Product Model: Panasonic TH-42PWD7UY 42" Plasma TV

Overall purchasing experience at DTVCity.com
I ordered my plasma tv through DTVCity on the 6th of June.I was told it may take 7-9 days to receive my plasma. On the 8th of June my plasma showed up. I was really impressed with the shipment arriving so quickly. The delivery person even helped me get it into my house.I read the directions and within 1 hour I had my plasma hung on the wall and up and running. The picture of this model is by far one of the best I have ever seen.I would have to say this purchase and the purchase of my Caddilac Deville were the best investments I have ever made.

Reviewer: Nate Sherman: Jacksonville, Fl

Product Model: Panasonic TH-42PD50U 42" Plasma TV

Overall purchasing experience at DTVCity.com
I was hesitant to make such a large purchase over the internet. DTVCity was not the least expensive place to get the set on line, but the service, 30 day replacement warranty, inspection instructions for when the set arrives and their experience selling and shipping these TV's sold me.

I could not be more pleased with the product and service. We ordered the TV on Tuesday and it actually arrived earlier than expected on Friday (we were told it would arrive middle of the following week). The delivery driver helped me get the set in the house and clearly understood the inspection requirements. He patiently allowed me to inspect the set as per the instructions from DTVCity prior to me signing for the set.

I am very pleased with the product and service and have recommended the set and DTVCity to co-workers.

Reviewer: Eric Rutlin: Los Gatos, CA

Product Model: Panasonic TH-50PX500U 50" Plasma TV

Overall purchasing experience at DTVCity.com
I am very happy with my purchase from DTVCity: I was not able to find this product for this price anywhere else. And the fact that DTVCity is an authorized Panasonic dealer gives me the security that they back up their products if I have an issue with my TV in the future.

Reviewer: Ben: Gilbert, AZ

Product Model: Panasonic TH-42PD50U 42" Plasma TV

Overall purchasing experience at DTVCity.com
DTV City is a quality retailer - being in the customer service business for a major Telecom for 13 years, I don't use that term loosely. I did my homework on the product and on-line retailers, from their customer reviews and independent forums(google it). While DTV City was not the absolute lowest priced, they had the best balance of price and customer satisfaction. When I had questions on shipping, I could talk to the same person each time (Thank You Tiffany!). I was a little worried shipping from Atlanta to Phoenix, but no issues. The long haul carrier(ALG Admiral) provided online status and the handoff to the local delivery company was solid - each provided good communication and service for $169 curbside(very fair considering the cargo value). Packaging was excellent, tip and tell was good, and the driver was very courteous(Sun Devil Freight).

All around good value and transaction experience; great product, price, and customer service from DTV City and their vendors. I will recommend and buy again from DTV.

Reviewer: Joe Fuller, Chesapeake, VA

Product Model: Panasonic TH-42PX25U/P 42" Plasma TV

Overall purchasing experience at DTVCity.com
I purchased the 42PX25 from DTVCity after exhaustive research on both the TV and the places to buy them. I wanted the HDTV tuner built in and liked the photo viewer and cable card features. The reviews were good. As for DTVCity, I chose them because they were authorized, based in Atlanta, had good reviews and their web site and advertisements on Google made me believe they were legit. There were New York based sites offered the set at a few hundred dollars less, but they all had reviews that were terrible and they had what appeared to be bogus positive reviews. My TV arrived as promised. The driver wheeled it up my driveway to my garage even though the agreement was curbside. He stayed until I opened it and the tip sensor was good. The set was in perfect shape. It took 3 of us to get it on the wall but it is awesome.

I bought the TV, the Peerless wall mount and the antenna all on line without talking to a human. Everything came as promised and all are in working order. It could not have gone better.

The price dropped a little after I made my purchase. I'm going to ask for a credit which I'll use for a cable or two. I hope they'll agree.

Bottom line: DTVCity has a good web site and they followed through on all their advertised procedures. I am extremely happy with them as a company and I'm happy with this TV.

Reviewer: Scott and Brenda Williams, Santa Barbara, CA

Product Model: Panasonic TH-50PHD7UY and TH-42PHD7UY Plasma TV

Overall purchasing experience at DTVCity.com
We just had a good experience ordering two excellent Panasonics: The TH-50PHD7UY and a TH-42PHD7UY.

The money: I was very concerned about such a large purchase and considered using an escrow company. However, I overcame the fear because of the authorized dealership proof, the bricks and morter location connected to the internet presence, the quality of the website, and the professional handling of my calls by the sales staff. Payment was simple using a credit card. Being such a large order the credit card company needed verification and the DTV City staff handled this very professionally.

Delivery: Shipment was out from Atlanta within a day and arrived on the West Coast within 3 days. Getting it from L.A. to Santa Barbara took 3 days, but tracking was easy, the advance phone calls alerted us to delivery which was on time and the pallet and boxes were in perfect shape. The delivery fellow put the pallet in our garage. Overall delivery exceeded our expectations.

Out of the box: Set up was easy and we mounted them on articulating Peerless arms which went smoothly. Panasonic has a great system for unpacking the plasmas. It takes two people, my wife and I, both 52, were fine to handle it.

Connections: Originally I planned for RCA component hook-ups, but thankfully the sales person alerted me to the need for BNC connectors on the back of the plasmas. I ordered the HDMI connector modules, but I am not sure these are much help. The component connection from a COX set top box and a Denon DVD provideds very true to life color, depth and grayscale. You can rely on component hook-up, HDMI may not be available as an output unless your gear is 2005 or later.

Quality: The 42" and the 50" both are equally excellent. We got the speakers for the 42" and have the 50" in a surround set up. The speakers are pretty good, and are perfect for a bedroom, but no match for a good theater set up. The set does quite well with regular and digital TV signals as well as HD or DVD.

Remotes and miscellaneous: There is new vocubulary to learn and some getting used to the inputs and aspect selections. The menus and remote are good, but we've needed to do a bit of "figuring it out." However, we are in the learning curve and it is getting easier every day. The picture is certainly remarkable. There may be some better plasmas out there, but these Panasonics seem perfectly wonderful to us.

Conclusion: Spending so much money over the internet turned out not to be a big worry with DTV City. The merchandise was as promised, the time frame was as promised and the price is lower than buying in town. Highly recommended.

Reviewer: Ira Bass, Summerfield, NC

Product Model: Panasonic TH-50PHD6UY 50" Plasma TV

Overall purchasing experience at DTVCity.com
I purchased my 50" Panansonic Plasma a few weeks ago from DTV City. The delivery was excellent. The driver was completely cooperative, helped me get the TV into my house and even helped me with the inspection. Although I was given very specific instructions in case he didn't cooperate, thankfully they weren't necessary. Finally, after getting all of the mounting equipment needed (adapter plate and wall mount made by Peerless, RCA-BNC adapters for my component video) the TV is up and running. Big suggestion...make sure you have at least 3 people helping you to mount the TV. Although it's just 100 lbs., it is awkward trying to get it into place with just two.

The first chance I got to see it in action was the Masters. This was an amazing experience. The widescreen greens of the fairways and the majesty of the course were magnificant and sharp. Seeing Tiger's ball sit on the edge of the cup before falling in was spectacular. You could see his name on the ball. We have this TV in a room that is about 15 x 10 and it is perfect. Even analog stations are easy on the eye although I'm going to consider satellite instead of cable since I've heard digital signals are sharper. HD is unbelievable! I can't wait for more stations/networks to go HD.

After just a few days, we love this TV and look forward to many years of enjoying it. Thanks DTV for a great experience and a wonderful price on a super TV!

Reviewer: Buddy, Santa Monica, CA

Product Model: Panasonic TH42PWD7UY 42" Plasma TV

Overall purchasing experience at DTVCity.com
Excellent buying experience! I was cautious about buying high end A/V components via the internet. DTVCity was just great. Product shipped as promised, was professionally and courteously delivered, the checklists and what to dos were spot on. The TV is what I wanted, looks fantastic! I'd buy again and again from y'all.

Reviewer: Michael Barnhart, NY

Product Model: Panasonic TH42PWD 42" Plasma TV

Overall purchasing experience at DTVCity.com
I bought the TV online from DTVCity and am very favorably impressed despite the problem with my initial shipment. That shipment arrived damaged. DTV ships quite carefully and the crating was completely intact but, as I later discovered, the "blue beads" to be checked on the Tip-and-Tell indicator in fact refer to the indicator's background. I was looking for beads,or even fluid, and did not realize that an all-blue indicator was a sign of trouble. I see that DTV's current mailings to customers go to some pains to describe exactly what to look for--a welcome improvement. In any event, DTV was thoroughly professional when I contacted them to alert them to the damaged unit. A replacement was sent straightaway--which arrived in fine shape--and DTV's representative remains in touch with me to ensure proper and orderly return of the damaged unit.

I think the most essential ingredient in buying such a large-ticket item online (or by phone, for that matter) is confidence in the professionalism and reputation of the dealer.DTVCity did not have the best price for this unit, nor did it carry the HDTV receiver that I wanted to purchase with it. Nevertheless, I decided to give my business to DTVCity because of its prominently posted replacement and return policy, its pains in displaying its BBB credentials, and testimonies (available onsite and elsewhere) from satisfied customers. I am to date very happy with my experience with DTV and its representatives.

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	Consult Our Product Specialists Our Product Specialists have years of training and experience in home theater products, and have helped thousands of customers like you to find the Plasma, LCD or Projection TV that's a perfect fit for their home. When you call DTV City, you'll know you're dealing with industry professionals who know the products they sell, not just a clerk at a discount electronics store. Our friendly sales team will help you find the TV you want at the best price.

	Stay Informed About Your Order Once you've placed your order, we won't leave you in the dark! You'll have the peace of mind that every order is verified for fraud protection, whether placed over the phone or through our secure online shopping cart. Your order will be processed promptly, and you'll receive tracking information for your shipment within 48 hours of placing your order. If any questions come up, our Customer Service representatives are right at your fingertips, ready to help.

	Full Stock in our Own Warehouse As an Authorized Dealer of the products we sell, DTV City maintains a full stock in our own warehouse, giving us control over the entire shipping and product replacement process.

	Your Order Selected From Stock After your order is processed, we select the TV from our stock and specially prepare it for shipping.

	Shipped with Care for Your Protection All TVs and accessories are strapped to a special cut-to-fit pallet for protection and ease of handling. Some TVs, especially those smaller than 42", may be shipped by common carriers, such as Fed Ex. These TVs are double-boxed for extra protection. DTV City has shipped over 98.5% of plasma, LCD, and DLP TVs without damage since 1997.

	Left: Tip-N-Tell Indicator Most of our televisions are shipped with a "Tip-N-Tell" indicator attached. This extra step helps ensure that your TV reaches you in perfect condition. During your inspection of your new TV, the Tip-N-Tell indicator will alert you of potential damage. Right: "Activated" Tip-N-Tell The activated Tip-N-Tell indicates that a TV has been tipped over or mishandled in shipping.

	Ready For Shipment This Plasma TV is strapped to its custom-fit pallet, fitted with stickers and Tip-N-Tell, and ready for shipment.

	Specialized Freight Carriers DTV City has shipped plasma TVs since 1997, and we know that delicate electronics demand special care. That's why we only use specialized freight carriers who are experienced with handling these fragile items. You needn't worry that your expensive new plasma TV is bouncing around inside a truck; we choose our carriers carefully to make sure they treat your shipment with the same care we use in our warehouse. And in the unlikely event that problems arise, our Customer Service representatives are just a phone call away to help you.

	Choose Inside Or Curbside Delivery When you order from DTV City, you can choose from Curbside or Inside Delivery. With standard curbside delivery, you should expect to assist the driver in removing the pallet from the truck. Or you can opt for full-service Inside Delivery: for a small additional cost, the driver will bring your new television right inside your front door.

	Curbside Delivery With Curbside delivery, you'll assist the driver in removing the TV from the truck. Then, have a friend help you bring the TV inside.

	Inside Delivery With our exclusive Inside Delivery, the driver brings the TV up to your door, and right inside your home.

	Inspect Your Television Whether you choose Curbside or Inside Delivery, the driver will normally allow you to inspect your TV before you sign for the shipment, making sure you get your new TV in perfect condition. Inspection is easy and takes about 3 to 5 minutes. Follow our TV Inspection Guidelines to check for any scuffs, cracks, or dents. If your TV shows any damage, write, "refused delivery," on the freight bill and call our Customer Service department to arrange for an immediate replacement.

	Check the Tip-N-Tell Indicator This Tip-N-Tell shows the TV has been handled properly in shipping, not tipped over or turned upside-down. Note: An "activated" or missing Tip-N-Tell does not necessarily mean your TV is damaged: it just means the unit needs to be inspected carefully!

	Professional Installation Available For the extra step in convenience, DTV City has partnered with experienced Home Theater Installers to offer professional installation of your new TV. Experienced, insured installers will mount your TV using a table stand or wall mount, connect all your home theater components, and even teach you how to operate your new equipment. What could be easier?

	Support after the Sale With help from our experienced sales and support staff you've ordered your new TV, tracked your shipment, and received and installed a new plasma, LCD, or rear projection TV in your home theater. But at the DTV City, the service doesn't end there. If you need help connecting or operating your new television, or find you need that extra cable or TV accessory, our staff is standing by to help you meet your needs. At DTV City, expert technical support is always just a phone call or email away, days, weeks, or months after your purchase.

	Rely on Our 6 Point Guarantee Throughout the DTV Experience, we do everything we can to ensure you get the product that meets your needs, delivered in perfect condition to bring you years of worry-free service. But should a problem arise, you can rest assured you're still covered. DTV City's exclusive 6 Point Guarantee gives you peace of mind long after your new TV is in your home. Shop around, but you won't find the security of our 30 Day Replacement Guarantee anywhere else. If your TV is defective, we will ship a replacement product and arrange pickup for the defective unit, all at no cost to you. And you're still covered after the 30 days is up, because DTV City is an Authorized Dealer for the television products we sell. You can count on getting guaranteed, hassle-free service under your manufacturer's warranty because you're buying directly from an Authorized Dealer.