Plasma TV, Plasma Television, Display, LCD TV, DLP TVplasma display, monitor, lcd tv, dlp tv
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Shipping Damage
The following are reviews from customers who received a plasma TV which was damaged during transit. If you are unfortunate enough to receive a damaged plasma TV we will immediately ship you a replacement and arrange for the defective unit to be picked up from your location. DTVCity will pay for all shipping costs providing you do not cancel your order.

Please note the percentage of customers who receive a damaged/defective unit is extreamly small. Click here for more information on how we package and ship plasma screens.

If you recived a damaged television from DTV City and would like to tell us about your experience please Click Here.

Panasonic 42" Review by Michael Barnhart from NY
Q:  Describe the picture of the plasma TV/LCD monitor in terms of clarity, color reproduction, contrast and brightness.

A:  I am very impressed with the color reproduction, including and especially the black, of this unit. Seen side-by-side with my former CRT television, the difference is striking and immediate. The same could be said regarding contrast. The factory setting for brightness seems ideal, although the environment of my unit prevents bright sunlight from being any factor. The viewing angle is gratifyingly wide, which is a real plus in my particular setup.

Q:  What are your general comments on your Plasma TVs/LCD Monitors? How do you like it?

A:  Although I had conducted fairly extensive in-store investigations of plasma televisions--something not really possible until recently--there is no substitute for seeing a working model in one's own entertainment room. My wife (as opposed tomy very enthusiastic son)was dubious that the picture could be so much better as to warrant the expense. She has since changed her mind.

Q:  How would you best describe the design and looks of the Plasma TV/LCD Monitor?

A:  This particular unit is rather minimalist--plain black metal frame with only the power button and LED visible (the button barely so). Obviously appearance is to one's taste, but I find that the absence of bells and whistles allows the viewer to concentrate on the picture display itself, which is the realreason for getting one of these anyway. The unit and its wall mount allow for power and input connections through the back and out of sight. Although my setup did not permit using this feature, I appreciate its availability.

Q:  Plasma TV Inputs used? A:  1 Composite & 1 Component using RCA - BNC Cables

Q:  How long have you had the Plasma TV/LCD Monitor? A:  Less than 1 Month

Q:  What is the Plasma TV/LCD used for? A:  Home Living Room

Q:  Please explain how the Plasma TV/LCD Monitor was installed.

A:   My son and I installed the unit using the wall mount which DTVCity also shipped. I was frankly a bit leery about installation as I had to mount the unit on a brick-and-stone wall in my entertainment room. The stones protrude from the brickface, making spacers mandatory and thus increasing the need for very deep drilling into the brick for added stability. Fortunately the mounting proceeded very easily. I would complain, though, about the incredible brevity of the mounting bracket sheet (it can hardly be called a manual). I suppose it presumes that anyone buying a plasma TV(and mount) will understand the necessities of proper anchorage, but I still think it would be useful to very boldly remind installers that,in cases of woodframe mounting, a studs-only mount is imperative and,in the case of masonry mounting, mollly-bolts will not provide adequate strength. Finally, the locking latch on the wall mount is poorly designed. It easily slips between the TV unit and basic wall mount as the TV is hung, making it bothersome to reach behind and grasp it for latching. And the latch itself does not really grip. That is to say,it seems more of a reminder than a true latch.

Q:  Where did you purchase your Plasma TV/LCD Monitor? How was your buying experience?

A:   I bought the TV online from DTVCity and am very favorably impressed despite the problem with my initial shipment. That shipment arrived damaged. DTV ships quite carefully and the crating was completely intact but, as I later discovered, the "blue beads" to be checked on the Tip-and-Tell indicator in fact refer to the indicator's background. I was looking for beads,or even fluid, and did not realize that an all-blue indicator was a sign of trouble. I see that DTV's current mailings to customers go to some pains to describe exactly what to look for--a welcome improvement. In any event, DTV was thoroughly professional when I contacted them to alert them to the damaged unit. A replacement was sent straightaway--which arrived in fine shape--and DTV's representative remains in touch with me to ensure proper and orderly return of the damaged unit.

Q:  Your Comments About DTVCity.com:

A:   I think the most essential ingredient in buying such a large-ticket item online (or by phone, for that matter) is confidence in the professionalism and reputation of the dealer.DTVCity did not have the best price for this unit, nor did it carry the HDTV receiver that I wanted to purchase with it. Nevertheless, I decided to give my business to DTVCity because of its prominently posted replacement and return policy, its pains in displaying its BBB credentials, and testimonies (available onsite and elsewhere) from satisfied customers. I am to date very happy with my experience with DTV and its representatives.



Panasonic 42" Review by Mike Williams from PA
Q:  Describe the picture of the plasma TV/LCD monitor in terms of clarity, color reproduction, contrast and brightness.

A:  Excellent color reproduction, clarity and contrast. Nothing more can be said!

Q:  What are your general comments on your Plasma TVs/LCD Monitors? How do you like it?

A:  This Plasma TV is truly amazing! Definitely money well spent! DVD's movies just jump out of the screen at you. I hooked up my home entertainment system and watched it come alive.

Q:  How would you best describe the design and looks of the Plasma TV/LCD Monitor?

A:  The design is very modern and cool looking. Much prefer the all-black look compared with the silver systems.

Q:  Plasma TV Inputs used? A:  1 Composite & 1 Component using RCA - BNC Cables

Q:  How long have you had the Plasma TV/LCD Monitor? A:  Less than 1 Month

Q:  What is the Plasma TV/LCD used for? A:  Home Living Room

Q:  Please explain how the Plasma TV/LCD Monitor was installed.

A:   Using a flat wall mount.

Q:  Where did you purchase your Plasma TV/LCD Monitor? How was your buying experience?

A:   I would definately buy from DVTCity again. My original Plasma arrived damaged (not their fault) and obviously I was very concerned. They immediately sent me out a repacement (shipped same day again!) and took care of the claim with the shipping company.




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of Plasma, DLP and LCD TV

  • DTVCity is the only online dealer to offer a 30 day replacement guarantee on plasma, lcd and dlp televisions.
  • DTVCity only sells A-stock factory sealed products designated for sale within the USA unless specifically specified as B-stock/open box.
  • DTVCity meets manufacturer guidelines and standards for direct purchasing ensuring that manufacturer warranties will be honored, and that repairs and replacements will occur in a timely fashion.
  • DTVCity provides technical service and support for all the products we sell.
Purchasing products from an authorized online dealer is one simple way to spare yourself undesirable hassles.

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