DTV City is a direct authorized dealer for nearly all of the products that we sell. In most cases we purchase directly from the manufacturer and inventory the product in our warehouse. This enables us to offer a 30 day replacement warranty for defective plasma, LCD or DLP displays/TVs covered by manufacturers initial failure warranty policy.

In the event that a TV is defective within the first 30 days of the invoice date, DTV City will ship a new television display of the same model and have the defective plasma, LCD or DLP TV picked up and shipped back to us at no expense to the customer. This covers almost any defect that cannot be repaired in home or office with simple troubleshooting or adjustment. Please simply contact a DTV City representative by phone at 404-352-0007 with a description of any problem you may be having and we will ship you a replacement unit, while arranging for your existing defective unit to be picked up at no additional cost to you.

With some manufacturers and depending upon the problem, DTVCity may require that you first contact the customer service department of the manufacturer, report the problem, and/or have the TV inspected in order to ascertain the condition of the unit. This may result in a simple on-site repair or adjustment. In the event that the unit cannot be repaired on site, DTVCity will replace the defective unit with a new one from our warehouse and have the defective TV shipped back at no cost to the customer.

In most instances and with any major defects, the plasma, LCD, or DLP will be replaced.

After this 30 day period your plasma TV/monitor is covered by the manufacturers warranty for at least 1 year for parts and labor - depending upon the manufacturer.

Frequently Asked Questions

What freight company do you use? Will they bring the television inside my house? What are your shipping rates? How long will it take to get my television? Where do you ship from? What should I do when receiving my television?	How are the televisions packaged? Do I have to pay sales tax? Why should I buy from DTVCity.com Do you have an installer in my local area? What are your return procedures? Do you have any customer testimonials?
Click here to read our complete television shipping guide

Plasma TV Resources, Links & Buying Tips
Plasma TV Buying Resources 10 Reasons to buy a plasma TV How Plasma TVs work Plasma TV History Plasma Display Applications Plasma TV Reviews Plasma Links Selecting the correst screen size	DTVCity Plasma TV FAQs See plasma TVs being packaged for shipment Guidelines for Receiving your Plasma TV DTV City Customer Service Reviews Reviews from customers who received a damaged screen Related Plasma TV Policies Plasma TV 30 Day Replacement Warranty Plasma TV Returns Procedure Pixel Defect Policy

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